FAQs

Question Do you Ship Jackets Internationally?
Answer

Yes, we ship jackets across the globe. The estimated shipping time for an order placed is 10 to 15 business days We do not ship to APO and PO boxes

Question What are your shipping costs?
Answer

The shipping of all jackets is completely free for orders over $100

Question How do I track my Jacket’s Order?
Answer

Once an order is placed, we will send you the tracking information through email so that you can track your order and stay updated on the progress of your jacket’s shipment.

Question How can I Change my Shipping Address for Jacket’s Delivery?
Answer

If you believe there is a problem with shipping address provided contact us immediately. We can change your address if you contact us within 24 hours of placing the order. Please e-mail us at support@vadeblanc.com with the order number.

Question How can I pay for my Jacket’s Order with Vade Blanc?
Answer

For your, convenience we accept PayPal , Venmo, Visa, Master Card, and American Express.

Question Can I Make a Change of Jacket After I’ve Placed my Order?
Answer
Changes can be made to an order as long as the item is not shipped; you can contact customer service at support@vadeblanc.com to confirm your order's status.
Question How can I Return my Jacket’s Order for a Refund?
Answer

You can return your jacket’s order under the vadeblanc.com easy return policy. If you are not 100% satisfied with what you receive, you can return it back for an exchange/refund. Learn more about our return and exchange policy

Question Where Can I look for Information on the Jacket’s Order I Placed?
Answer

Your complete order details, including the price of each jacket item, order number etc will be sent to you via email.

Question Is Ordering Jacket Online Secure?
Answer

To ensure your jacket’s order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end-to-end encryption. We use the service of PayPal to receive your payments that are highly secure and reliable.

Question How will I know if my Jacket’s Order has been Received?
Answer

After placing your jacket’s order, you will receive an e-mail confirmation within a few minutes.

Question What If I Have Any Problem After Receiving My Jacket’s Order?
Answer

If you have any problem with your order, immediately contact our Customer Service Team briefing your issues. Visit our return and exchange policy page for more information

Question How Can I Cancel My Order?
Answer

Orders can be canceled before the item is shipped. However, if the product has already been dispatched, you will have to receive it and then apply for a return.

Question Can I Exchange for a Different Jacket?
Answer

If you'd like to exchange your product with any other item in store, you can contact our customer service at support@vadeblanc.com for further assistance.

Question Are Your Sizes True to The Size Chart?
Answer

Our Jacket measurements correspond to the numbers displayed in the size chart. You can refer to the charts with confidence in order to get the perfectly sized jacket.

Question Do You Make Customize Sizes in Jackets?
Answer

Custom made to measure option is available under the Size tab on each jacket. Please select the jacket you wish to purchase and click Custom Size to enter your measurements.

Question Are Your Jacket Sizes In Inches Or Centimeters?
Answer

Sizes are available in both inches and centimeters for your convenience, you can refer to our size chart.

Question Do I Pay for The Return Courier Charges?
Answer

As we provide free shipping at our own cost, we are unable to pay for the return courier charges.

Question Do Vade Blanc Have Any Retail Jacket Store?
Answer

vadeblanc.com is an online store. We do not have any retail shop

Question How can I contact Vade Blanc if I have any more questions?
Answer

You can contact our Customer Care Department at vadeblanc.official@gmail.com , info@vadeblanc.com